Refund Policy

1. Overview

We want you to be satisfied with any paid service you purchase from modelhub.help. This Refund Policy explains when you can request a refund and how the process works.

2. Paid Services

We offer standardized, one-time digital products — for example the $9.9 Hands-on Setup onboarding guide and the $499 Deep Dive Report. These are purchased through our payment processor, Dodo Payments (our Merchant of Record), which handles cross-border VAT/GST on your behalf. Bespoke brokerage or integration work is a separate engagement governed by its own agreement and is not processed through Dodo.

3. Refunds for Digital Products

For a standardized digital product, you may request a refund within 30 days of purchase, provided the deliverable has not yet been delivered or accessed. Approved refunds are issued through Dodo Payments to your original payment method. Once a digital product has been delivered, downloaded, or accessed, it is non-refundable.

4. Non-Refundable Items

• Digital products once they have been delivered, downloaded, or accessed;
• Custom brokerage or integration engagements governed by a separate agreement;
• Amounts required to be retained by law or by our payment processor (Dodo Payments).

5. How to Request a Refund

Email model.help@gmail.com with your account email, the order or transaction reference, and the reason for the request. Refunds are processed through our payment processor (Dodo Payments).

6. Processing Time

Approved refunds are issued to your original payment method. While we initiate refunds promptly, it may take 5–10 business days for the funds to appear, depending on your bank or card issuer.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected by the "Last updated" date above and apply to purchases made after the change.